HSBC mobile banking down for thousands across UK and customers in the UK have reported that they are unable to access mobile banking.

According to Downdetector, a website tracking tool, more than 4,100 people were reporting problems with their banking app.

Black Friday is a day when many people make purchases due to the discounts retailers are offering.

The firm said it was “investigating this as a matter of urgency”.

The app is also affected by some customers of First Direct, a division of HSBC UK. However, some users claim they are still able to access it.

As of the end of 2015, the firm had around 14.8 million UK customers, but the number of mobile banking customers is not known.

Earlier this year, the firm announced plans to close 114 UK branches in 2023 due to an increase in online banking usage.

Some HSBC UK customers complained on X, formerly Twitter, that they were not able to verify Black Friday purchases or pay bills on payday after the post was published.

One user complained, “I got paid today and am unable to pay any bills. Please sort this out, HSBC.”.

In addition, some users on social media have requested that the bank update its service status page with information about mobile and online banking availability.

Throughout the morning, the page indicated no issues with accessing any of its services, instead claiming mobile, phone, and online banking were all working normally.

One customer wrote, “The lack of communication from the beginning is the most concerning. You haven’t even updated your own service website. I’ll definitely move some of my funds, due to the poor communication.”